Privacy Policy

Introduction

Lakeland iPhone Repair ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data.

By using our website or services, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect information you voluntarily provide when you contact us or request our services:

• Contact Information: Name, phone number, email address
• Device Information: Device type, model, and description of the issue you need repaired
• Location: Your city or general area to confirm we serve your location
• Communication Records: Messages you send us via text, email, or contact forms

We do not collect sensitive personal information such as financial data, social security numbers, or health information through our website.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes
• To schedule and perform repair services
• To communicate with you about your repair status
• To follow up on completed services and honor our warranty
• To improve our services based on feedback

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Analytics and Tracking

Our website may use analytics tools to understand how visitors use our site. These tools may collect:

• Pages visited and time spent on pages
• Referring websites
• General geographic location (city/region level)
• Device type and browser information

This information is collected in aggregate form and does not personally identify you. We use this data to improve our website and understand which services are most popular.

Third-Party Services

Our website integrates with the following third-party services:

• Google Maps: We embed Google Maps to show our service area. Google may collect data according to their own privacy policy.
• Google Reviews Widget: We display customer reviews from Google. This widget is provided by a third-party service and may set its own cookies.

These third-party services have their own privacy policies, and we encourage you to review them. We do not control the data collected by these services.

Cookies

Cookies are small text files stored on your device when you visit a website. Our website may use cookies for:

• Remembering your preferences
• Understanding how you use our website (analytics)
• Enabling third-party widgets to function properly

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Retention

We retain your contact information and communication records for as long as necessary to:

• Provide ongoing service and honor our warranty (typically 1-2 years)
• Respond to follow-up questions about previous repairs
• Comply with legal obligations

After this period, we may delete or anonymize your information unless required to retain it by law.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we have about you
• Correction: Ask us to correct any inaccurate information
• Deletion: Request that we delete your personal information
• Opt-out: Ask us not to contact you for marketing purposes

To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Phone/Text: 863-279-7127
• Email: lakelandiphonerepair@icloud.com