Question 1

How does your mobile repair service work?

Accepted Answer

It's simple! You submit a repair request online or call us, and we contact you to confirm details and schedule an appointment. Our technician then comes to your location—home, office, or anywhere convenient—with all the tools and parts needed to complete the repair. Most repairs can be done on the spot while you wait.

Question 2

What areas do you serve?

Accepted Answer

We provide mobile repair services throughout Lakeland, Mulberry, Bartow, and Plant City, Florida. If you're in the Polk County area and unsure if we can reach you, give us a call—we're always happy to discuss options.

Question 3

What are your hours of operation?

Accepted Answer

We're available 7 days a week. You can book online 24/7 through our website, and we'll contact you to schedule an appointment at a time that works for your schedule. We offer flexible scheduling including evenings when needed.

Question 4

Do I need to make an appointment?

Accepted Answer

Yes, we work by appointment to ensure we can give each customer our full attention and arrive prepared with the right parts for your specific repair. You can easily book online anytime or call us directly to schedule.

Question 5

What if I'm not sure what's wrong with my device?

Accepted Answer

No problem! Just describe the symptoms you're experiencing—slow performance, cracked screen, won't charge, etc.—and we'll diagnose the issue when we arrive. There's no charge if we determine the device isn't repairable or if you decide not to proceed with the repair.

Question 6

How much does a repair cost?

Accepted Answer

Repair costs vary depending on the device model and the type of repair needed. We provide upfront quotes before any work begins, so you know exactly what to expect. There are no hidden fees or surprise charges. Contact us with your device model and issue for a specific quote.

Question 7

Do you charge a diagnostic fee?

Accepted Answer

We don't charge a separate diagnostic fee. If we're unable to repair your device or you decide not to proceed with the repair, you won't be charged. We believe in transparent, honest pricing with no games.

Question 8

What payment methods do you accept?

Accepted Answer

We accept cash, credit cards, debit cards, and most major mobile payment methods like Apple Pay and Google Pay. Payment is collected after the repair is complete and you've verified everything works properly.

Question 9

Do you offer any discounts?

Accepted Answer

We occasionally offer promotions and discounts. The best way to stay informed is to contact us directly. We also provide competitive pricing on multiple repairs if you have more than one device that needs service.

Question 10

What kind of parts do you use?

Accepted Answer

We use only high-quality replacement parts that meet or exceed OEM specifications. We never use cheap, low-grade components that might fail after a few months. Quality parts cost a bit more, but they last longer and perform better—that's why we back them with our 1-year warranty.

Question 11

How long do repairs typically take?

Accepted Answer

Many common repairs like iPhone screen replacements and battery replacements can be completed in 30-60 minutes. More complex repairs or those requiring parts we need to order may take longer. We'll give you a time estimate when we schedule your appointment.

Question 12

Do you repair all iPhone models?

Accepted Answer

Yes! We repair all iPhone models from the iPhone 6 through the latest iPhone 15 series. This includes screen replacement, battery replacement, charging port repair, camera repair, speaker and microphone issues, and more.

Question 13

Can you fix water-damaged devices?

Accepted Answer

We can often help with water-damaged devices, though success depends on the extent of the damage and how quickly you get the device to us. If you've dropped your device in water, turn it off immediately, don't try to charge it, and contact us as soon as possible for the best chance of recovery.

Question 14

Do you repair devices that are still under Apple warranty?

Accepted Answer

We can repair any device, but be aware that third-party repairs may void your remaining Apple warranty. If your device is still covered by Apple, you may want to consider using Apple's service first. We're happy to discuss your options and help you make the best decision.

Question 15

What if my device can't be repaired?

Accepted Answer

If we determine that your device can't be repaired or the repair cost doesn't make economic sense, we'll tell you honestly. There's no charge for the diagnosis in this case. We can also help with data recovery from non-functional devices if your primary concern is retrieving important files or photos.

Question 16

What warranty do you offer?

Accepted Answer

Every repair we perform includes our comprehensive 1-year warranty covering both parts and labor. If something goes wrong with the repair within 12 months, we'll fix it at no additional cost. This warranty is one of the longest in the industry and reflects our confidence in our work.

Question 17

What does the warranty cover?

Accepted Answer

Our warranty covers defects in the parts we installed and our workmanship. For example, if your new screen develops dead pixels or your replacement battery stops holding a charge, we'll replace it free of charge. The warranty doesn't cover new physical damage, like if you drop your phone again after we repair it.

Question 18

How do I make a warranty claim?

Accepted Answer

Simply contact us by phone or email, describe the issue, and we'll schedule an appointment to assess and fix the problem. We stand behind our work and make the warranty process as painless as possible. Keep your receipt or our confirmation email as proof of repair.

Question 19

Is my data safe during repairs?

Accepted Answer

We take data privacy seriously. We don't access, copy, or look through your personal data during repairs. If a repair requires us to test certain functions (like the camera), we do only what's necessary. For peace of mind, you're always welcome to back up your data before the repair and watch us work.

Question 20

Can you recover data from a broken phone?

Accepted Answer

In many cases, yes. We have specialized tools and techniques that can recover data from devices with cracked screens, water damage, or other issues. Success depends on the type and extent of damage. Contact us to discuss your situation—we've recovered data from devices that other shops said were hopeless.

Question 21

Can you help me transfer data to a new device?

Accepted Answer

Absolutely! We offer complete data transfer services to move your contacts, photos, apps, messages, and settings from your old device to your new one. We ensure everything transfers correctly so you're not missing anything important on your new device.

Question 22

Do you wipe devices before returning them?

Accepted Answer

No, we never wipe your device unless you specifically ask us to. After repair, your device is returned exactly as it was, with all your apps, settings, and data intact. If you're selling or trading in your old device, we can securely wipe it for you upon request.

Mobile Device Repair FAQ — Lakeland, FL

General Questions

Pricing & Payment

Repairs & Parts

Warranty & Guarantee

Data Services

Still Have Questions?

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